Cancellation & Refunds
This page explains cancellation, refund, and payment issue handling for EduSamachar CG.
1. Cancellation
You may cancel renewal or paid access according to the flow available on the platform where you purchased the plan. Cancellation generally stops future renewal but may not automatically refund the already used period.
2. Website/Android payments
For payments processed through Razorpay or official EduSamachar CG payment flows, contact support@edusamacharcg.in with payment ID, order ID, registered account details, payment date, and amount.
3. iOS/App Store purchases
If you purchased through Apple In-App Purchase, cancellation and refunds may need to be handled through Apple’s App Store account and refund process, according to Apple’s policies.
4. Refund eligibility
Refunds are not guaranteed. Refund eligibility may depend on duplicate payment, technical failure, non-activation after successful payment, accidental transaction, platform rules, usage, and applicable law.
5. Non-refundable cases
Refund may be denied where substantial digital access has been used, the request is abusive/fraudulent, the plan period is already consumed, account sharing/violation is detected, or platform/payment gateway rules do not permit refund.
6. Processing time
Approved refunds may take time depending on Razorpay, banks, UPI providers, card networks, app stores, and payment partners. Settlement time is not fully controlled by EduSamachar CG.
7. Failed or pending payments
If money is debited but access is not activated, contact support with transaction details. Some failed or pending transactions may auto-reverse through the payment network.
8. Contact
For cancellation or refund support, email support@edusamacharcg.in.